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How Food Assistance Benefits are Received
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Phone: (828) 695-5600


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3030 11th Avenue Drive SE
Hickory, NC 28602

Mailing Address:
PO Box 669
Newton, NC 28658

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Office Hours:
Mon - Fri, 8 a.m.-5 p.m.
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Paper stamps or food coupons are no longer issued in North Carolina. In September 1998: Catawba County began using Electronic Benefits Transfer (EBT) to issue benefits to eligible households. Once a household has been determined eligible, they will receive an EBT card through the mail, only one card is issued per family. The card then needs to be activated by calling 1-888-622-7328 and issuing the EBT card a four digit pin number that the household member chooses. The household may then purchase food at any authorized grocery store. Once a purchase has been made the amount of the purchase is automatically deducted from their account and the remaining balance is shown on the bottom of their receipt. The monthly benefits are added to the account on the same day each month.

Recipients who are handicapped or physically unable to shop for themselves can name someone they trust as an authorized representative. The representative will get an EBT card that has full access to the recipient's account and be able to shop for them.

  • Authorized Representative Form