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Frequently Asked Questions
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Contact:
Phone: (828) 695-5600

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3030 11th Avenue Drive SE
Hickory, NC 28602


Mailing Address:
PO Box 669
Newton, NC 28658

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Office Hours:
Mon - Fri, 8 a.m.-5 p.m.
You may report suspected child or adult abuse at any time

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What does Medicaid cover?
If you are eligible for Medicaid, you will receive a Consumer’s Guide to North Carolina Medicaid Programs, which contains listings of covered services. This list is not all-inclusive and does change. For more accurate information, ask your medical provider or pharmacist or call the CARE-LINE at 1-800-662-7030. Additional information concerning Medicaid is available at http://www.ncdhhs.gov/dma/medicaid/index.htm.

Why is one of my children eligible for Medicaid but the other isn't?
Medicaid is determined by comparing countable income to an income level for the number in the family. The income levels are different based on the child’s age. Depending on each child’s countable income and age, the children could be in different income levels.

How do I let my doctor know that I have Medicaid?
When you are approved for Medicaid, you will receive a Medicaid ID card in the mail. You must take your current card with you each time you go to the doctor, hospital, pharmacy, or any other medical provider. Your Medicaid card is proof that you have coverage. It is very important to keep up with your Medicaid card! It works just like a health insurance card. If you do not show your card to the medical provider, they will not know Medicaid covers you and you may become responsible for paying the full cost of the medical bill or prescription.

What do I do if I lose my Medicaid card?
You may notify your caseworker if you lose your Medicaid card and request a replacement card. Your Medicaid card is your proof that you have coverage. It is very important to keep up with your Medicaid card!

How long can I receive Medicaid after I am approved?
You may receive Medicaid as long as you continue to meet the requirements. Your caseworker will review your situation every 6 to 12 months depending on what type of Medicaid you receive. You must report all changes in situation to your caseworker within 10 days.

What does North Carolina Health Choice cover?
If you are eligible for North Carolina Health Choice, you will receive a Health Choice of Children Handbook, which contains listing of covered services. This list is not all-inclusive and does change. For more accurate information, ask your medical provider or pharmacist or call the Customer Services at 1-800-422-4658.

How do I let my doctor know that I have North Carolina Health Choice?
When you are approved for North Carolina Health Choice, you will receive one Identification (ID) card in the mail. You must always show your ID card each time you go to the doctor, hospital, pharmacy or any other medical provider. Your ID card is proof that you have coverage. It is very important to keep up with your ID card! It is your health insurance card. If you do not show your card to the medical provider, they will not know you are covered by NCHC and you may become responsible for paying the full cost of the medical bill or prescription. Each child covered by NCHC receives his or her own ID card.

What do I do if I lose my child’s North Carolina Health Choice ID card?
In the event you lose your child’s North Carolina Health Choice ID card, you must call Customer Services at 1-800-422-4658 to request another one. The Department of Social Services cannot replace a NCHC ID card.

How long can I receive North Carolina Health Choice after I am approved?
You may receive NCHC as long as you continue to meet the requirements. Your caseworker will review your situation 12 months.  You must report all changes in situation to your caseworker within 10 days. You cannot receive North Carolina Health Choice if you begin receiving coverage through another health insurance program.