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Charts/Graphs/Metrics

911 Incoming Calls by Month 911 Incoming Calls Annually Wireline Calls vs Wireless Calls by Month Wireline Calls vs Wireless Calls Annually 911 Calls vs Administration Calls by Month 911 Calls vs Administration Calls Annually 911 Calls vs Dispatch by Month 911 Calls vs Dispatch Annually Dispatches by Month Dispatches Annually Percent of Calls Answered in Less than Ten Seconds by Month Percent of Calls Answered in Less than Ten Seconds Annually Dispatch Time for Emergency Calls (first Unit) by Month Dispatch Time for Emergency Calls (first Unit) Annually Units Dispatched by Month Units Dispatched per Telecommunicator per Month IT Budget and Hardware Counts IT Metrics GIS Metrics
Services

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Support

(828) 465-8280

Customer Support is responsible for end-user outreach, education and support.

Positions currently held within the Customer Support Division:

Network Operations Administrator
Web Content/Training Specialist
Network Engineer
Network Technician
PC Specialist

Services provided by the Customer Support Division:

Customer relations and service
Development of service legal agreements
Development and administration of customer satisfaction surveys
Service complaint resolution
Help Desk services including, resolution of technical problems in the areas of Microsoft Office Applications, network access, e-mai, web access, desktop configurations and general computing
Technology demonstrations
Development of technical support manuals and guides
Administration of technology upgrades, replacements, and general moves, adds and deletes