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911 Incoming Calls by Month Wireline Calls vs Wireless Calls by Month 911 Calls vs Administration Calls by Month 911 Calls vs Dispatch by Month Dispatches by Month Percent of Calls Answered in Less than Ten Seconds Dispatch Time for Emergency Calls (first Unit) by Month Units Dispatched by Month Units Dispatched per Telecommunicator per Month IT Budget and Hardware Counts IT Metrics GIS Metrics