Catawba County Technology

a service department of Catawba County Government

Who We Are

Who We Are


The Technology department supports all County departments, and several municipalities across Catawba County. Here are some services we provide:

Software and Application Development and Support

The Application Development Team is comprised of eight staff members who work on a variety of projects, spanning all County departments, as well as some outside agencies.  This team develops in-house applications, as well as implements 3rd-party software applications, to assist the workforce, citizens, and other agencies with their everyday tasks and data needs. 

Infrastructure Design / Support

The Infrastructure Team supports the county network, phone, storage, wireless, security cameras and server environment. This consists of over 250 virtual and physical servers, over 125 network devices and over 100 wireless access points. We also manage two Storage Area Networks which provides over 80 TB’s of data storage for the county

Operational Support and Process Improvement

The department provides technical project management services for all major projects to help assure that best practices and processes are being implemented. Project managers also provide a single point of contact for communication with vendors, departments, and technology staff.

GIS

Geospatial Information Services (GIS) provides tools to the user community to enhance and improve the quality of geographically related services including but not limited to planning, building inspections, environmental health, emergency services, economic development, infrastructure, management, facilities’ management, and parcel mapping. GIS will promote good government as a multi-jurisdictional project involving the integration of resources from the County and the participating municipalities.

Support Services

Providing excellent customer service is very important to us. If you are a Catawba County Employee, please feel free to contact us for assistance using the following methods:

Phone: 828-465-8395
Email: ITRequest@catawbacountync.gov
Technology Org Chart

Why We Exist


Information Technology Center (ITC) Statement of Purpose

To provide reliable, responsive solutions to enhance the delivery of County government services and ensure the availability, integrity, and security of vital government data which facilitates commerce and enhances quality of life in our community. This will be accomplished through exceptional customer service, commitment to excellence, fostering partnerships, and providing consultation to our stakeholders. Our guiding principles are to leverage partnerships and resources through collaborative efforts, empower internal and external customers, and to transform services and business processes through cost-effective, value- added solutions.

Geospatial Information Systems (GIS) Statement of Purpose

To provide reliable geographic data and tools to citizens and stakeholders to facilitate commerce and promote efficiencies. GIS fosters collaborative efforts and promotes good government as a multi-jurisdictional initiative involving the integration of resources from the County and the participating municipalities.

Technology Overview
Who We Serve

Technology Metrics


The Technology Department is responsible for all of Catawba County Government's technology needs. Below are some metrics that we thought were interesting.

Technology Budget

Web Stats

 

 

Support Services
Security

iCATCO


Visit http://icatco.gov/ to access iCATCO

What is iCATCO?

Stay connected to Catawba County when you're on the go!

iCATCO is a mobile web application that is available on any device with internet connectivity that highlights specific resources for users that need information while on the go. Here are some items that you will find when you visit http://icatco.gov

  • What's Near Me
  • Restaurant Grades
  • Your 24/7 Library
  • Pay Your Tax Bill
  • Job Openings
  • NCDOT Alerts
  • Volunteer / Intern
  • Real Estate Maps
  • Birth, Death, and Marriage Certificates

Awards


The Catawba County Technology Department strives to provide excellent service to our customers. Below are some awards that we have had the privilege to receive for our efforts over the years.

Contact us


If you have any questions or would just like to say hello, we would love to hear from you!

Technology: +1 828-465-8280
GIS: +1 828-465-8387