The center uses five telecommunicators on both the first and second shifts, and four staff people on third shift. Over the past several years, it has averaged well over 40,000 9-1-1 calls a day, which equates to more than 120 emergency calls every day. When all of the calls the center received are factored in, the total has averaged more than 150,000 or over 400 calls each day.

The center uses seven Motorola Centrecom Elite consoles, seven Positron IAP telephone sets, VisionAir CAD and Positrons PowerMap that includes 42" plasma displays for Phase II mapping technology. Some of these systems are supported financially through a 70 cent per month surcharge placed on all landline (wired) telephone lines. (The average statewide charge is $1.00).

The Catawba County Communucations Center staff maintains a comprehensive and informative web site, including special pages for kids and teenagers, where you can learn much more.   You'll find important special sections, on when you should call 9-1-1 and when you should not, that everyone who is old enough to use a telephone should know.

For more information on the County's Communications Center, you may contact Jerry Boggs, County Communications Center Administrator, at jerryb@catawbacountync.gov or 828-465-8330.