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WHAT TO EXPECT WHEN YOU CALL 911

The Catawba County E-911 Communications Center stands ready to assist the citizens of Catawba County. The following information is designed to help you understand the processes involved in making reports, giving descriptions and what to expect when you call 911.

When you call a friend or family member, you usually know what you are going to say. But when you need a response from the public safety personnel, it's hard to know what to say. Our Telecommunicators will ask you a lot of questions that you may think are unnecessary.

Those questions are asked for a good reason. Telecommunicators are not with you, physically, and can't see what is happening. We need to ask those questions so that we can get all the information for the public safety personnel. It will help tremendously if you answer the questions as they are asked, avoiding any temptation to anticipate questions or interrupt the Telecommunicator. Telecommunicators and public safety personnel depend on you to be their eyes and ears.