Service Options

Service Description

Individual Eligibility Requirements

Funds/Services Provided By Or Through

Information To Bring Along When Applying

Where or How To Apply

Adult Protective Services

Receives reports of suspected abuse, neglect, or exploitation, of a disabled adult (ages 18 and older).

Any disabled adult suspected to be the victim of abuse, neglect, or exploitation.

N/A

Basic Information: Name, address or location, caretaker information, type of incapacity, and is anyone able and willing to access services.

Catawba County DSS Intake Worker Phone (828) 695-5609

 Adult Placement Services Assistance

Accepts referral for placement assistance

N/A

Private Funds, Medicare, or Medicaid

N/A

Catawba County DSS Intake Worker Phone (828) 695-5609

Service Area

Program Purpose

Individual Eligibility Requirements

Costs

Information Needed To Apply For Services

Where or How To Apply

Catawba County Residents

Provides care and supervision to elderly or disabled adults, allowing caregivers to work and provide respite, as an option to placement.

Any disabled or aging adult (age 18 years of age or older) needing adult day care and adult day health services, adult must have an impairment that prohibits them from living an independent life style without supportive services, and must be at risk of being institutionalized.

Personal Funds & Block Grants 

N/A

Adult Day Care: Hickory: (828)324-1313 
Conover: (828)464-0078 
Newton:        (828)465-8505
Maiden:        (828)428-9010

Catawba County Residents

Certify and monitor Adult Day Care/Day Health Programs

N/A

N/A

N/A

Adult Day Care Coordinator
(828) 695-5638

Service Area

Program Purpose

Individual Eligibility Requirements

 Costs 

Information Needed To Apply For Services

Where or How To Apply

Catawba County

License and monitor Adult Care Homes and  investigate complaints

N/A  Mandated by State

N/A

N/A

Adult Home Specialist (828) 695-5638

Service 
Area 

Program Purpose

Individual Eligibility Requirements

Costs

Information Needed To Apply For Services

Where or How To Apply

Catawba County

Receives reports of suspected abuse, neglect, or exploitation, of a disabled adult (ages 18 and older).

Any disabled adult suspected to be the victim of abuse, neglect, or exploitation.

N/A

Basic Information: Name, address or location, caretaker information,  type of incapacity, and is anyone able and willing to access services.

Catawba County DSS Intake Worker Phone (828) 695-5609

Service Area

Program Purpose

Individual Eligibility Requirements

 Costs 

Information Needed 
To Apply For 
Services

Where or How To Apply

Catawba County Residents

To provide a more efficient and effective health care system by linking Medicaid recipients with a primary care provider who delivers and coordinates health care needs, and implements a policy for use of emergency department services.

Mandatory enrollment for individuals receiving full Medicaid benefits (Blue Card).  Optional enrollment for those receiving Medicaid for Pregnant Women (MPW) & those receiving both Medicare and Medicaid benefits.

N/A

Recipients are enrolled in Carolina ACCESS at the time of their initial certification, or  recertification of Medicaid.

Call Catawba County DSS Carolina ACCESS 
Plan Representative, 
Melanie Whitener 
Phone: 
(828) 267-0402

Service Area

Program Purpose

Individual Eligibility Requirements

Costs

Information Needed To Apply For Services

Where or How To Apply

Catawba County Residents

To provide case management services to residences of Adult Care Homes, needing special assistance with their daily routine

Residents of adult care homes who need extensive assistance or total assistance with eating, toileting, and/or ambulation who are receiving State and County Special Assistance.

No charge to resident or facility

Referral from ACH validating that Medicaid eligible adult needs extensive or total assistance with eating, tolieting and/or ambulation at least 3 times weekly.

Catawba County DSS 
Adult Care Home Staff 
(828) 695-5609 

Service Area

Program Purpose

Individual Eligibility Requirements

Costs

Information Needed To Apply For Services

Where or How To Apply

Catawba County Residents

Medicaid program in which a variety of in home and community services provide an alternative to nursing home placement for the elderly or disabled adult. Disabled children who are at risk of institutionalization and are either nursing home or hospital level of care may also receive CAP services.

Individual must be receiving Medicaid, and CAP/DA clients must need the same level of care as someone in a nursing home. Cap/C clients must need either the same level of care as someone in a nursing home or a hospital.

Possible Medicaid deductible

N/A

Catawba County DSS 
(828) 695-5609

Service Area 

Program Purpose

Individual Eligibility Requirements

  Costs

Information Needed
To Apply For 
Services

Where or How To Apply

Catawba County Residents

Court appointed guardian to make life determining decisions for incompetent adults without other responsible persons able or willing to do so.

An individual is declared incompetent  by the Clerk of Court (an adult who lacks sufficient capacity to manage his own affairs or to make or communicate important decisions concerning his person, family or property).

N/A

Address, Social Security Number, Date of Birth and information related to the adult's need for guardianship

Catawba County Department of Social Services (828) 695-5609

Service Area

Program Purpose

Individual Eligibility Requirements

Costs

Information Needed To Apply For Services

Where or How To Apply

Catawba County Residents

To Provide Personal Care Services To Enable Clients To Remain In Their Home and To Achieve or Maintain A Level of Self Sufficiency

Depends On Funding Source: Block Grant - 60 Years and older who are in need of Level II or Level III personal care. Block Grant - Individuals 18 years of age or older who are unable to perform their own personal care and home management tasks, and who have no responsible person available to assist them.

Client Donations

Address, Social Security Number, Date of Birth, and information related to adults need for guardianship.

Call Catawba County DSS, Referrals may be made by social workers, family members, physicians, friends, or other service providers. Phone (828) 695-5609

Service Area 

Program Purpose

Individual Eligibility Requirements

Costs

Information Needed To Apply For Services

Where or How To Apply

Catawba County Residents

To Provide a nutritious meal Mondays through Fridays, along with recreational and educational activities, and transportation services 
.

Individuals age 60 or older, and their spouses, regardless of their age.

Client Donations

Last four digits of Social Security Number and Date Of Birth

Catawba County Congregate Meal Program Phone (828) 695-5610

Service Area

Program Purpose

Individual Eligibility Requirements

Costs

Information Needed To Apply For  Services

Where or How To Apply

Catawba County Residents

To provide temporary / short term assistance with frozen meals

Homebound individuals unable to obtain food or prepare meals who are receiving services, from Public Health (Home Health) or Social Services

Client Donations

Last four digits of Social Security Number and Date of Birth

Catawba County Home Delivered Meal Program Phone: (828) 695-5639

Service Area

Program Purpose

Individual Eligibility Requirements

Costs

Information Needed To Apply For Services

Where or How To Apply

Catawba County Residents

To provide hot nutritious delivered meals to homebound elder adults.

Individuals age 60 or older, who are physically or mentally unable to obtain food or prepared meals, along with their spouses, regardless of their age.

Client Donations

Last four digits of Social Security Number and Date of Birth

Catawba County Home Delivered Meal Program Phone: (828) 695-5639

Service Area

Program Purpose

Individual Eligibility Requirements

Costs

Information Needed 
To Apply For
Services

Where or How To Apply

Catawba County Residents

To provide a nutritional supplement on a limited basis to elderly adults

Elderly individuals who are unable to chew or swallow solid foods, who are considered a nutritional risk, and have limited income.

Client Donations

Address, last four digits of Social Security Number, and Date of Birth.

Catawba County Home Delivered Meal Program Phone: (828) 695-5639

Service Area

Program Purpose

Individual Eligibility Requirements

Costs

Information Needed To Apply For Services

Where or How To Apply

Catawba County Residents

Agency serves as protective payee for those receiving social security, veteran's benefits, or public assistance who are in jeopardy of being deprived of basic needs.

N/A

Monthly Fee 
$15.00 depending on income and / or balance

N/A

Social Security Office (828) 328-3609 or Catawba County Department of Social Services (828) 695-5609

Service Area

Program Purpose

Individual Eligibility Requirements

Costs

Information Needed 
To Apply For 
Services

Where or How To Apply

Catawba County Residents

To help visually impaired individuals with eye certification, adjustment with self independence, orientation, mobility, and counseling services to ensure total integration into the environment and community.

Services are based on individual income and visual impairment for Chore and Special Assistance. On individual income for medical eye care, and visual impairment for all other services.

No Cost

Individual will need to present eye report from eye provider, address, date of birth, social security card, and proof of citizenship or green card.

Catawba County DSS, Social Worker for the Blind (828) 695-5605

Service Area

Program Purpose

Individual Eligibility Requirements

Costs

Information Needed 
To Apply For 
Services

Where or How To Apply

Catawba County Residents

Provides a cash supplement to help low income individuals who are at risk of entering an Adult care Home (ACH), and who would like to remain at home. SA/IH provides an alternative to placement in an ACH for individuals who could live at home safely with additional support services and income. The program can help with living expenses such as food, shelter, clothing and other daily necessities.

Individual must be receiving Categorically Needy Medicaid (at or below the Federal Poverty level for the aged, blind or disabled), be at minimum age 18, have a doctor's verification of need for ACH or group home care, have a desire to remain (or return) to their home*. Must be a resident of a county providing SA/IH, US Citizen or Qualified Alien.

*Current ACH residents may apply for SA/IH and return to their homes if approved.

No Cost to the recipient, but the SA/IH income may affect Food Assistance Allotment.

Information Needed to Apply for Services-Verification of all income sources and countable resources such as savings and checking accounts, CD's, IRA's, stocks, bonds, Life insurance, real and personal property, place application for all potential benefits (SSI, pensions, VA pensions, etc). Provide resource information for 36 month lookback to identify any transfer of assests. If income below SSI limit, must appply (and be awarded) SSI.

Catawba County DSS (828) 695-5692

Transportation
Provider

Program Purpose

Individual Eligibility Requirements

Costs

Information Needed To Apply For Services

Where or How To Apply

Catawba County

Catawba County Residents

To assist Medicaid Recipients with medical transportation that can not be provided by Piedmont Wagon and to provide bus coupons for low income persons.

 Medicaid Recipients

No Costs

Medicaid Number

Call Medicaid Worker for authorization, or 
DSS Transportation Unit 
(828) 695-5608

Piedmont Wagon

Catawba County Residents

To assist elderly, low income disabled persons, and the general public, with transportation needs.

Any individual within the county who meets one of the following criterion:
-age 60 or older
-Disabled general public within Catawba County.

Donation, or Fixed Fare depending on program eligibility.

Proof of Age, or Disability

Piedmont Wagon
(828) 464-9444
Mondays through Fridays
8:30a.m. - 5:00p.m.