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SCHEDULING AN INSPECTION
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Once your project has begun, you will need to call the Building Inspections Division to schedule inspections at different stages of construction. Catawba County has a single phone number, 828-465-8399, that handles all inspection requests, which is available 24 hours a day, 7 days a week, all year round. When you call, you will be greeted by an automated attendant and may use three methods to schedule an inspection.
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Online Inspection Scheduling: The Online Inspection scheduling feature is for CONTRACTORS ONLY. The contractor must complete the Online Application and the Permit Center Staff must approve them for access into the system. The applicant will be notified by Email when they have been granted access into the system. Once access is granted, the contractor can request most inspection types online for a specific date. The contractor can also leave any notes or comments to the inspector that is needed. Each inspection requested must be approved and accepted by the Permit Center Staff before it is scheduled. When the inspection is accepted, it will be visible on the “Inspector Daily Assignment” Report for the day it is scheduled. Through this system the contractor will be able to view all of their permits, the permit status, and any comments or concerns the Inspector may have entered concerning each permit.
An Interactive Voice Response (IVR) system: The IVR system allows you to call in 24 hours a day, 7 days a week to schedule any of the kinds of inspections listed here. It will allow you to Request or cancel an inspection; change the scheduled inspection date, and get the status of the inspections that have already been completed. Click here to view the IVR Scheduling Brochure
Speak with a Permit Center staff person:When the automated attendant answers during regular office hours (8 a.m. to 5 p.m. Monday through Friday), you may press zero and the IVR system will transfer you out to the Permit Center. A Permit Center staff person will be happy to schedule an inspection for you. If all staff are busy with other callers, your call will be answered in the order it was received or you will have the option to leave a voice message. If you wish to leave your inspection request on the voice message system, you must include the following information. (Permit number for the project, Inspection Type needed, the date you want the inspection, and MOST IMPORTANTLY, you must leave your name and telephone number where you can be reached.) Otherwise, if our office is closed, you will be asked to call back during regular office hours. Click here for a list of phone numbers for the Permit Centers.
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Using either method, you will receive confirmation of the type of inspection you scheduled, and the date of the inspection.
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Have we answered your question or addressed your concern? If not, let us know.
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