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INFORMATION TECHNOLOGY CENTER (ITC) |
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| General
Functions of ITC: |
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HelpDesk
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Distribute
service calls, help solve problems.
All calls entered in HelpDesk database
for quick update and retrieval. |
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Support
Teams |
Teams
were assembled and assigned to each
department in an effort to establish
a single point of contact in hardware
and software to better offer ongoing
knowledge and expertise in any single
area. |
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Service
& Support |
Repair
hardware, RMA & warranty service,
maintain in-house parts inventory,
onsite service at all County sites.
Phone support. |
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Software
Training |
Train
employees on new software, train on
custom applications. Purchase new training
material for new versions of software. |
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Networking
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LAN/WAN
Design. Interfacing and integration
of systems. Upgrading (fileservers,
Hubs, etc.), security, management of
user accounts, email, Internet web
design, proposed fiber network. |
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Purchasing |
RFP
Design, PC quotes, fixed asset management,
help with procuring grants. |
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Installation |
New
hardware and software installation
and upgrading |
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Programming |
Custom
programming, application maintenance |
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Research
& Development
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New
Technologies, programming languages,
vendor demos, trade show and seminars,
evaluating new systems |
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Operations
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Backup
and restore operations, data entry,
reports, optical disk maintenance. |
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Planning
& Budget |
Assessing
needs of all departments, maintenance
contracts, planning long-term and short-term
projects. |
Catawba
County Information Technology Center
100A Southwest Boulevard
P.O. Box 389
Newton, NC 28658
Phone 828-465-8280
Fax 828-465-8474
Contact
Us |
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