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CUSTOMER SUPPORT |
Responsible for end-user outreach, education, and support. |
POSITIONS
- Operations Administrator
- Webmaster/Training Coordinator
- PC Specialist
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SERVICES
- Customer relations and service
- Development of service level agreements
- Development and administration of customer satisfaction surveys
- Service complaint resolution
- Applications planning and advice
- Help desk services including resolution of technical problems in the areas of office applications, network access, e-mail, Web access, desktop configurations, and general computing
- End user education and training
- Technology demonstrations
- Development of technical support manuals and guides
- Administration of technology upgrades, replacements, and general moves, adds, and deletes
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Catawba
County Information Technology Center
100A Southwest Boulevard
P.O. Box 389
Newton, NC 28658
Phone 828-465-8280
Fax 828-465-8474
Contact
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