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Telecommunicators:

Telecommunicators are the personnel who handle the calls in the Center. Telecommunicators receive specialized training and on-going in-service education. They work on a shift schedule that allows 24 hours a day, 7 days a week coverage. This performance measure shows the workload (number of calls taken and dispatched) of the Telecommunicatiors, both full-time and part-time.

Total Calls By Year:

Some calls to 911 result in a dispatch of a public safety agency to an emergency situation. Other calls to 911 result in a dispatch of an assisting agency (Mental Health, Social Service, Animal Control, etc.) While still other calls to 911 require information only.

Accordingly, some calls to the administrative lines (Admin) result in dispatch of a public safety agency to an emergency situation. Other calls to the Admin lines result in a dispatch of an assisting agency. While still other calls to the Admin lines require information only.

This performance measure is used to gauge the workload from all the telephone calls received by the center for an entire year.